FREQUENTLY ASKED QUESTIONS

 

Painting and EXHIBITION 

 

 

• Can I receive notification about upcoming exhibitions?

 

You can receive notification about upcoming exhibitions by sign up on our newsletter.

You will receive a notification on your email for the next exhibition.

 

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Placing orders

 

• Can I change my order or shipping details once I have placed my order?

 

We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details when an order has been processed, nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email info@nadjapetrovic.com as soon as possible.

 

• How can I proceed my payment after receiving a ‘pending payment’ email?

 

We are unable to send orders out that have a ‘pending payment’ status. The ‘pending payment’ email provides you with a link to continue your payment and order placement. When you do not continue your payment within 48 hours, your order will be cancelled automatically.

 

•  Can I add gift packaging to my purchase?

 

 

 

 

 

 

 Shipping & Returning

 

 

• How long does delivery take and how much will it cost?

 

For information on delivery and shipping charges to your destination please consult our Shipping & Return page on our website. Please note that shipping costs remain the same when ordering multiple items.

 

• Is my package insured and do I need to sign for my order?

 

All purchases are insured against theft and accidental damage whilst in transit to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer insured. A signature is required for all deliveries.

 

• Can I ship to PO Boxes?

 

Please note that we are unable to deliver to Post Office boxes, as the package needs to be signed by the customer.

 

• How can I track my order?

 

Once your order has been dispatched, you will receive an email containing your tracking number. If you have not received an email containing a tracking link, your tracking link isn’t updating or isn’t working at all, please reach out to us as soon as possible via info@nadjapetrovic.com.

 

• What happens if I was unable to receive my package at the planned delivery moment?

 

If you are not present at the moment of delivery, your parcel will automatically return to our warehouse. The return will be stated on the provided track and trace code. Please inform our Customer Care team via info@nadjapetrovic.com about your package being returned to sender. Our team will assist you in re-sending your parcel as soon as possible.

 

• Which courier service delivers the packages?

 

All European orders are dispatched by DHL. Please note that at this time we do not offer express delivery options. For exact delivery times please consult our Shipping & Return page.

 

 

• Can I return products that I bought from NADJAPETROVIC.COM  online?

 

Customers have the right to return unused and unopened products within 14 days after the shipment arrival date. Please consult our customer care team (info@nadjapetrovic.com) to request a valid Return Authorization number. For further instructions please consult the Shipping & Return page.

 

• Help! I received the wrong product, what should I do?

 

Sorry! But don’t worry, if you’ve received a different product than you ordered, just e-mail info@nadjapetrovic.com and our team will help you get the product you ordered. Please include the order number and a description of the fault.