Through its web shop, (“Site”), will process certain personal data. We value the privacy of our customers and users (“Users” or “you”) and are committed to protecting your personal data. We observe all legally required measures in processing and protecting personal data, as required by the “General Data Protection Regulation” (“GDPR”).
We point out that we do not intend to collect personal data from Users younger than 16 years old, unless they have permission from parents or guardians. As we cannot verify if a User is older than 16 years old, we strongly advise parents to be involved in their children’s online activities.
Table of Contents
1 About us
2 Personal data we collect
3 How we use your personal data
4 Failure to provide personal data
5 Legal grounds for processing
6 How we share your personal data and to whom
7 How long we store your personal data
8 Security of your personal data
9 Your legal rights
1 About us
Voden 17 Bitola
We would however strongly appreciate if we have the chance to deal with your concerns first, before you decide to approach the APG.
2 Personal data we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. In order to provide our services, we may collect, use store and transfer personal information about you.
By accessing our Site, purchasing products, signing up for our newsletter, taking part in a competition, contacting us or otherwise using any services, you are providing certain data to us. This data could include personal data such as:
First name and last name;
Street name + number;
3 How we use your Personal Data
We only retain and use your personal data when the law allows us to. We collect and use your personal data for the following purposes:
Registering you as a new customer and fulfilling your order
We will use your personal data when fulfilling your order. If it is necessary for proper handling, we may provide your data to third parties. (See the section entitled, “6. How we share your data and to whom” below).
Contacting you for matters relating to your order
We will use your personal data in order to contact you with matters relating to your order.
Managing our relationship with you
To enable you to take part in a contest, prize draw or similar events
We will use your personal data to make it possible to take part in a contest, prize draw or similar events.
To inform you on our products, services, promotions and events
We have a newsletter to inform those interested in our products and/or services. The newsletter is event-based, meaning that it will be sent when certain events occur (such as a new product being launched). Your email address will be added to the list of subscribers only with your explicit consent. The newsletter is aimed at driving engagement and may include information about new products, promotions and events. Each newsletter contains a link through which it is possible to unsubscribe from our newsletter. Further, we may also use direct marketing to contact our existing customers regarding our products and/or services, including promotions and events connected therewith. Each message will contain a link through which it is possible to unsubscribe.
Handling questions you send us by e-mail
If you send us an email with a question, we will use your personal data to fully answer and correctly handle your email.
Research and development
We are always looking for ways to improve our Site. We may use information on how Users use our Site and may collectively analysis User’s behaviour.
Ensuring legal compliance
We may use your personal data in order to comply with our legal obligations, or where it is necessary to protect our legal rights and interests (for example the recovery of debts due to us).
4 Failure to provide personal data Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide the requested data, we may not be able to perform the agreement we have or are trying to enter in with you (e.g. to provide you products you would like to order). If this is the case, we may need to cancel the order you placed with us, but we will notify you if this is the case.